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Process 

Platform Auditing & Usability

  • Conducting platform audits, identifying known usability issues or quick wins, and facilitating bug bashes with the QA team.

  • Assembling a cross-functional team, gathering data, and define clear goals, objectives, success metrics, scope, and timelines.

Project Kickoff & Alignment

& Research

  • Coordinating with development and product partners to access user behavior data.

  • Collaborating with partners to unravel complexity through white-boarding, task flow sketching, and user journey mapping.

  • Identifying user needs and requirements.

User Journey mapping

Design Validation

  • Presenting low-fidelity conceptual designs to validate alignment, discuss user needs and research questions.

  • Conducting deep dives with development and product teams to understand feasibility and technical constraints

  • Delineating MVP vs. Phase 1 features.

  • Creating interactive prototypes for usability testing.

Ongoing Refinement

  • Providing consultation during office hours to address UX needs in underfunded product areas.

  • Conducting formal design reviews with leadership, collecting feedback and defining next steps.

& Collaboration

  • Structure usability and stakeholder feedback to align business and user needs, formulating iterative design options.

Discover: Understanding the User This phase focuses on building empathy and defining the problem. I employ a range of research methods, including:

  • User Interviews & Surveys

  • Persona Creation & Journey Mapping

  • Competitive & Stakeholder Analysis

  • Market Research & Data Analysis

Develop: Ideating & Refining Solutions Based on user insights, I generate and refine design concepts through:

  • Wireframing (Low & High-Fidelity)

  • Prototyping & User Flows

  • Information Architecture

  • User & A/B Testing, Iteration

Deliver: Implementation & Optimization I ensure successful implementation and continuous improvement through:

  • Detailed Design Specifications & Developer Collaboration

  • Launch Analysis & Feedback Monitoring

  • Metrics Tracking & Post-Launch A/B Testing

Approach

Day One

Arrive & Meet

As everyone arrives, we take time to settle in, get comfortable, and begin connecting with those around us. The journey starts here.


Check-In

9:00 – 9:30am


Group Activity

11:00am


Lunch Break

12:30pm


Creative Workshop

2:00pm


Dinner

6:30pm


Day Two

Set Intentions & Reflect

Together, we pause to consider our goals, hopes, and direction. This is about aligning with ourselves and with the journey ahead. This is a chance to reconnect with what brought you here—your questions, your hopes, your turning points—and consider how they’ve shifted or deepened.


Check-In

9:00 – 9:30am


Group Activity

11:00am


Lunch Break

12:30pm


Creative Workshop

2:00pm


Dinner

6:30pm


Day Three

Look Forward & Wrap Up

We explore the possibilities beyond this moment, making space for growth, action, and forward momentum. As we end our time together, we honor the experience, the growth, and the connections made along the way.


Check-In

9:00 – 9:30am


Group Activity

11:00am


Lunch Break

12:30pm


Creative Workshop

2:00pm


Dinner

6:30pm


  • "What I love most is the flexibility. I can go at my own pace, revisit lessons, and keep learning whenever it works for me."

    Former Customer

  • "Even as a total beginner, I never felt lost. The step-by-step structure and encouragement along the way made all the difference."

    Former Customer

  • "This has been such a worthwhile investment in myself."

    Former Customer

How It Works

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